About us

The Tenancy Deposit Scheme (TDS) is a government approved tenancy deposit protection scheme in England and Wales operated by The Dispute Service Ltd.

The Housing Act 2004 requires landlords and letting agents to protect deposits on assured shorthold tenancies in a scheme such as ours. We provide insurance backed tenancy deposit protection with free, impartial dispute resolution for when disagreements arise over how the money is divided. 

TDS is the only not for profit scheme, and we use our surpluses to continue improving our already multi-award winning service. Our awards to date include;

 

  • Tenancy Dispute Service of the Year 2012 at the PropertyDrum Awards
  • Government Standard for Customer Service Excellence in 2012 (with successful reviews in 2013 and 2014)
  • Highly Commended for Customer Service at the Landlord and Lettings Awards 2012. 

 

Want to know more?  The Dispute Service Ltd produces an annual report each year as well as a variety of publications on tenancy deposit protection - click here to read more. 

 

Protecting deposits in Scotland

The Dispute Service provides operational services for SafeDeposits Scotland Ltd, which is a custodial tenancy deposit scheme. To protect deposits in Scotland click here to visit their website

SafeDeposits Scotland

 

 

Protecting deposits in Northern Ireland

The Dispute Service operates Tenancy Deposit Scheme Northern Ireland Ltd, which offers both custodial and insurance based schemes. To protect deposits in Northern Ireland click here to visit their website.

Tenancy Deposit Scheme Northern Ireland

RSS Feed Latest TDS News

Property industry unites to launch ‘best practice’ Code for the Private Rented Sector

Seventeen leading property organisations have today launched a new Code to drive up standards and quality in the Private Rented Sector (PRS) in response to too many privately rented homes in the UK failing to meet the ‘English Housing Survey’ standards.

12th September 2014

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