Information for Agents
What is the Tenancy Deposit Scheme?
The Tenancy Deposit Scheme is a multi-award winning, government authorised tenancy deposit protection scheme.
We were named Tenancy Deposit Service of the Year 2012 and following rigorous assessment we were awarded the Government Standard for Customer Service Excellence.
As the only not for profit scheme we offer market leading rates and work for stakeholders, not shareholders.
How does the Tenancy Deposit Scheme work?
You receive the deposit from the tenant
Within 30 days, register the deposit on the TDS website to protect the deposit and give the tenant 'prescribed information' - documents showing how the deposit is protected and a leaflet about TDS.
You keep hold of the deposit during the tenancy.
At the end of the tenancy return the agreed amount direct to the tenant and update the TDS database.
If you and the tenant can't agree on deductions, you can raise a tenancy deposit dispute with the Tenancy Deposit Scheme. We provide free, impartial adjudication to decide how the deposit is divided.
You can find more information about tenancy deposit protection and tenancy deposit disputes in this leaflet, A Guide to Tenancy Deposits, Disputes and Damages.