Complaints

The service we provide our customers is important to us and we work hard to ensure that the service you received from TDS is of a high standard.

However, we would like to hear from you if you are not happy with the way in which we have dealt with a case or if you are dissatisfied with the service we have provided.

 

 

TDS has attained BSi certification in accordance with ISO:10002:2004 for complaints management. 

Tenancy Deposit Scheme BSi Certificate

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Organisations supporting education of tenants and landlords are being offered funding from the TDS Charitable Foundation.

The Foundation, which launched in 2014, has already funded a range of projects across the country including funding for the NUS to train renting students across the country, open door information events for landlords in Bradford, an information campaign by a community radio station in Wolverhampton, and literature on a new landlord licensing scheme in Brent .

28th May 2015

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